Shipping & Returns

 

Shipping Domestic

 

I personally love Pay Pal, and it is very safe.  The item usually goes out the next day after you place your order if it is not made to order.   PayPal or a credit card is most efficient and effective!! If you want to pay by another method, please contact me.

All items must be paid in full before I ship. If you need to cancel the order please do so in a timely matter. I try and ship the next business day on items not made to order. Once it ships the order cannot be cancelled but you can get a refund after you send it back. You must pay for your own shipping, though.

 

***For Paypal, it is not necessary to register with Paypal . in order to pay VIA Paypal with a credit or debit card. Many people do not know this is possible.

 

PLEASE NOTE! CALIFORNIA SHOPPERS WILL PAY A SALES TAX OF 9%,    I live in California so I must pay the taxes of my origin state!

 

Please go over these policies for the best experience shopping in my store.

and Please scroll down for all information on our policies

If the item is not made to order it will ship in two to three days. Made to Order items will ship in two to three weeks

Items may take up to two to three weeks to ship. Please check with me about when the order you made will ship. I will contact you within twenty four hours to let you know the approximate date it will ship.

All items ship via USPS Priorty mail with insurance, if you would like an upgrade in shipping, please contact me before purchasing

 I handle the art piece with care and pack it so it won't break as all art pieces are made with love and hard work. The pottery is heavy so it costs more to send but I try to make the shipping prices as reasonably as I can. I will combine the shipping fees for orders of multiple items and refund any overage to you through Pay Pal. Any Questions about shipping contact me, I will respond in a timely manner. 

Check in my shop often as I periodically have free shipping! This will already be reflected in the shipping cost, no coupon code necessary

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ATTENTION!

At this time all orders have free shipping in the U.S.!

 

 

Shipping International

 

There is a $15.00 shipping fee on international orders.

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Info for International shipments:

As with all my customers, all items are insured, I  pack all products with extra care. I value my product and want you to enjoy it as much as I did making it.

**All products should arrive within 7 to 10 business days after being shipped, during the holidays it might be a bit longer, please contact me in a convo if you haven't received your item after three weeks. That's the average the postal service is saying.

***I have been hearing about extra expenses when shipping internationally. If there is an added expense with customs (the postal service of your country will add on a fee) when receiving the item at the destination. Since I have no way of knowing what the fee will be, it will be your responsibility to pay for it. Some people refer the fee as a VAT fee.

Returns

All orders are insured, and sent through USPS. I will send a tracking number to you after sending your order.

 

You must,  return it within 10 days of receiving it if you want a refund. You must pay for the return shipping. Please insure your item when returning as I do not guarantee it being received. The item must be received in the same condition as I sent it.

 

 If your order gets lost or broken in the mail...it is insured,  the shipping fee is not included, unfortunately. 

You can receive your refund through USPS by using the tracking number. If it is broken please send a picture for me to show the post office to get the refund sent to you. If it is lost, I think the time allotment for the United States is about two weeks, so if you do not receive this within this time please contact me for a refund of a lost item.

 

If you would like to do this yourself here is the link to file claims with USPS, this is for domestic, there is another button after you follow this link you must click in the lower left corner of the page for international file claims:

 

https://www.usps.com/ship/file-domestic-claims.htm

 

I insure all orders!  I value my pieces and want you to have the best experience possible in my shop.